Terms of Sale

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

We typically use UPS carriers and the Royal Mail to distribute orders. Dependent on size and value, a signature will normally be required so please give an address where this can be obtained.

In order to contract with CRC, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. CRC retains the right to refuse any request made by you. If your order is accepted, we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to change.

(a) Our Contract

When you place an order, you will receive an acknowledgement email confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

All products are sold in Pounds (£) sterling. Prices stated on the website include VAT, which is added at the current rate. Postage costs also have VAT added to them. Goods are charged at the price shown on the product pages on the date the customer places the order. Prices may be changed without notice.

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition and have VAT added to them; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment

Payment can be made by Visa, Master Card, Delta or Switch via our secure payment providers Barclays and PayPal to very high encryption standards. You do not need to have a PayPal account to make a payment online; just select the option to checkout as a guest using a credit card instead.

Upon receiving your order, we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email. If the issuer of your payment card refuses to authorise payment to us, we will notify you immediately. We will not be liable for any delay or non-delivery as a result of such refusal.

(d) Receipts

All customers placing an order will be provided with a receipt, both by email and to the specified address.

(e) Availability

We do our very best to show only products we have in stock on our site. However, popular products can go out of stock quickly. In the unlikely event of this happening, when we receive your order, we will email you with the expected delivery time. If you decide not to continue with your order any sum debited by us from your credit card will be re-credited to your account and we will notify you at the email address given by you on your order form. The refund will be made as soon as possible (usually within 30 days of your order).

(f) Guarantees

All our machines are supplied with a guarantee for a minimum period of 6 months from the date of delivery, according to the type of purchase as set out below. This excludes faults caused by accidental damage, misuse or neglect. It also excludes Printheads and Spare parts which come with a 30-day exchange only warranty – subject to inspection by our technicians.

  • New: new machines are brand new and boxed. They come with full manufacturer's warranty.
  • A-Grade: A-Grade machines are re-boxed as new products fully tested and repacked to original manufacturers specifications. A-Grade machines come with 6 months return to CRC warranty.
  • Reconditioned: Reconditioned machines are products that have been refurbished to original manufacturers specifications. Reconditioned products are fully tested, cleaned and restocked to original manufacturers specifications. Reconditioned machines come with 6 months return to CRC warranty.

(g) Delivery

We typically use UPS carriers and the Royal Mail to distribute orders. Dependent on size and value, a signature will normally be required so please give an address where this can be obtained.

(h) Returns / Refunds

We hope you are pleased with your purchase. Where you wish to cancel an order, you may do from the day you placed the order up until the goods are dipatched. We will refund the full amount for the returned items (excluding print heads and spare parts) but you must pay the cost of returning the goods to us and postage and packing charges if applicable if goods are not faulty or damaged. We strongly advise that you get a certificate of posting from your post office so that you can claim compensation from Royal Mail should the parcel not reach us.

(i) Damaged or Faulty Goods

Where possible we check that products are in full working order before items are dispatched, however, inevitably an occasional fault may go unnoticed or occur soon after purchase, in which case we will be happy to take back damaged or faulty goods and exchange or refund your money including return postage costs. To obtain an exchange or refund please return goods to us within 28 days of receipt of goods.

As a general rule you may like to use Royal Mail for smaller and medium packages and a courier service like UPS for larger items. If you use Royal Mail, you can get a certificate of posting (free of charge) so that you can claim compensation from Royal Mail if the goods do not reach us. If the goods have a significant retail value (generally more than £30) you are advised to use a Royal Mail service that includes additional insurance to cover your goods should they go missing on route to us. Royal Mail's standard parcel service is generally the most economical way to obtain additional insurance.

CRC reserves the right under The Consumer Protection (Distance Selling) Regulations 2000 not to accept returns of audio or video recordings or computer software, where the consumer has unsealed the goods.

Please make sure that you include details of your name, order/invoice number and whether you would like us to exchange your unsuitable/faulty goods or give a refund where appropriate.

Please send all goods for refund/exchange to us at: CRC, Unit 3, Wintonlea, Monument Way West, Woking, Surrey, GU21 5EN.

If you have any questions about returning items to us, please contact us.

Disclaimer of Liability

The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law CRC and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect CRC's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


You agree to indemnify, defend and hold harmless CRC, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website or your breach of the Terms of Sale.


CRC shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this website.

Compliments and Complaints

We're always happy to hear positive feedback from customers, however, if you are unhappy about any aspect of our service please contact us so we can help.