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Your Statutory rights are not affected by any of the following store policies.
Ordering Securely Online
We want your shopping experience with us to feel as safe and secure as possible and so have taken every step to ensure that your credit card details are protected when you buy online from CRC.
We use a managed service through Barclaycard Business ePDQ (external web site) to handle all credit card transactions for us to take advantage of the high levels of security you would expect from a major financial services company. Customer information is encrypted at a very high level (128-bit SSL encryption) so even if your computer has lower level encryption capability Barclaycard Business automatically upgrades the connection to ensure higher encryption, giving you peace of mind when you submit your details to us.
We don't store your card details anywhere is our system at any time so once your order is complete we've no record of your card details which might otherwise be vulnerable.
Our commitment to corporate re-use and recycling
In an era of massive growth in electronic equipment and Information Technology (IT) the UK is responsible for producing about 900,000 tonnes of electrical and electronic waste each year including many office machines. Legislation is in place to encourage businesses to recover, recycle and re-use machines in order to cut down on industrial waste.
CRC is proud of its long-standing ethos and commitment to repair, service and maintain most kinds of electronic office equipment. For more than 30 years we have recognised the need to maximise the re-use potential of equipment and minimise their impact on the environment. Alternatively if you do want to dispose of your old electronic office equipment then we will take-back and dispose of this for you when you buy a new machine in its place. See our Servicing, Repairs and Recycling page for further details.
Where do you deliver to?
Deliveries are only made to UK Mainland and UK Island addresses.
How long will the delivery take?
All orders are processed immediately upon receipt and normally dispatched the same day, unless stated otherwise. If you have not received your order within 5 working days please contact us quoting your reference number for an update.
How much is the delivery charge?
Delivery charges are based on the type of product/s you are ordering according to their size and weight. We have four carriage bands:
To obtain a quote add the items to your shopping basket and view your basket to see the total price including postage. You are not committed to buying items in your basket at this stage.
Who delivers my order?
We typically use UPS carriers and the Royal Mail to distribute orders. Dependent on size and value, a signature will normally be required so please give an address where this can be obtained.
Voltage requirements of electrical products
CRC only supply to customers in the UK. All electrical products are 220-240 Volts and are fitted with UK plugs.
What kind of guarantee do your products come with?
All our machines are supplied with a guarantee for a minimum period of 6 months from the date of delivery, according to the type of purchase as set out below. This excludes faults caused by accidental damage, misuse or neglect. It also excludes Printheads and Spare parts which come with a 30 day exchange only warranty – subject to inspection by our technicians.
New: new machines are brand new and boxed. They come with full manufacturers warranty.
A-Grade: A-Grade machines are re-boxed as new products fully tested and repacked to original manufacturers specifications. A-Grade machines come with 6 months return to CRC warranty.
Reconditioned: Reconditioned machines are products that have been refurbished to original manufacturers specifications. Reconditioned products are fully tested, cleaned and restocked to original manufacturers specifications. Reconditioned machines come with 6 months return to CRC warranty.
Return & Refund Policy
Your right to cancel
We hope you are pleased with your purchase. If you wish to cancel an order you may do so from the day you placed your order up until it is dispatched and we will refund you in full.
Please note that sales on Printheads, Spares, Ink Cartridges, Toners and consumables will only be refunded if they are returned new and un-opened. If they are faulty they will be either replaced or refunded in full.
If any goods are returned which are not faulty the customer must pay the cost of returning the goods to us including postage and packing charges.
We strongly advise that you get a certificate of posting from your post office so that you can claim compensation from Royal Mail should the parcel not reach us.
Damaged or faulty goods
Where possible we check that products are in full working order before items are dispatched, however, inevitably an occasional fault may go unnoticed or occur soon after purchase, in which case we will be happy to take back damaged or faulty goods and exchange or refund your money including return postage costs. To obtain an exchange or refund please return goods to us within 28 days of receipt of goods.
As a general rule you may like to use Royal Mail for smaller and medium packages and a courier service like City Link for larger items. If you use Royal Mail you can get a certificate of posting (free of charge) so that you can claim compensation from Royal Mail if the goods do not reach us. If the goods have a significant retail value (generally more than £30) you are advised to use a Royal Mail service that includes additional insurance to cover your goods should they go missing on route to us. Royal Mail's standard parcel service is generally the most economical way to obtain additional insurance.
CRC reserves the right under The Consumer Protection (Distance Selling) Regulations 2000 not to accept returns of audio or video recordings or computer software, where the consumer has unsealed the goods.
Please make sure that you include details of your name, order/invoice number and whether you would like us to exchange your unsuitable/faulty goods or give a refund where appropriate.
Please send all goods for refund/exchange to us at:
If you have any questions about returning items to us please contact us.
We hope you have a positive customer experience with our team of friendly staff. If, however, you would like to register a complaint about any part of our service please contact us and your concerns will be addressed promptly and confidentially (within 5 working days).