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Welcome to the CRC Blog

14/11/2012 13:47:09:
Hello and thanks for visiting the CRC blog. Our customers often ask us for advice and we're always h...

FAQs

Frequently asked questions image

How do I search for products on this site?

There are several sources of information and search features to help you find products more easily. Visit our help page for further information.

Delivery Information

Where do you deliver to?

Deliveries are only made to UK Mainland and UK Island addresses.

How long will the delivery take?

All orders are processed immediately upon receipt and normally dispatched the same day, unless stated otherwise. If you have not received your order within 5 working days please contact us quoting your reference number for an update.

How much is the delivery charge?

Delivery charges are based on the type of product/s you are ordering according to their size and weight. We have four carriage bands:

  • £5 (plus VAT) for machines, printheads, cartridges etc.
  • £3.50 (plus VAT) for most DYMO tapes
  • £1.50 (plus VAT) for Sharpie Pens, Dymo LetraTag tapes and most Xyron products
  • No Charge for CDís & trays

To obtain a quote add the items to your shopping basket and view your basket to see the total price including postage. You are not committed to buying items in your basket at this stage.

Who delivers my order?

We typically use UPS carriers and the Royal Mail to distribute orders. Dependent on size and value, a signature will normally be required so please give an address where this can be obtained.

Prices & Payment

Do the prices of products include VAT?

All products are sold in £ís sterling. Prices stated on our web site do not include VAT which is added at the current rate. Carriage charges are also subject to VAT.

What credit cards do you accept payment from?

Payment can be made by Visa, Master Card, Delta or Switch via our secure payment provider Barclaycard Business ePDQ (external web site).

All credit/debit cardholders are subject to validation checks and authorisation. If the issuer of your payment card refuses to authorise payment to us, we will notify you immediately. We will not be liable for any delay or non-delivery as a result of such refusal.

Voltage requirements of electrical products

CRC only supply to customers in the UK. All electrical products are 220-240 Volts and are fitted with UK plugs.

Guarantee

What kind of guarantee do your products come with?

All our machines are supplied with a guarantee for a minimum period of 6 months from the date of delivery, according to the type of purchase as set out below. This excludes faults caused by accidental damage, misuse or neglect. It also excludes Printheads and Spare parts which come with a 30 day exchange only warranty Ė subject to inspection by our technicians.

New: new machines are brand new and boxed. They come with full manufacturers warranty.

A-Grade: A-Grade machines are re-boxed as new products fully tested and repacked to original manufacturers specifications. A-Grade machines come with 6 months return to CRC warranty.

Reconditioned: Reconditioned machines are products that have been refurbished to original manufacturers specifications. Reconditioned products are fully tested, cleaned and restocked to original manufacturers specifications. Reconditioned machines come with 6 months return to CRC warranty.

Returns & Refunds

Can I cancel my order?

We hope you are pleased with your purchase. If you wish to cancel an order you may do so from the day you placed your order up until it is dispatched and we will refund you in full.

Please note that sales on Printheads, Spare parts, Ink Cartridges, Toners and consumables will only be refunded if they are returned new and un-opened. If they are faulty they will be either replaced or refunded in full.

If any goods are returned which are not faulty the customer must pay the cost of returning the goods to us including postage and packing charges.

We strongly advise that you get a certificate of posting from your post office so that you can claim compensation from Royal Mail should the parcel not reach us.

My order is damaged or faulty; can I have a replacement or a refund?

Where possible we check that products are in full working order before items are dispatched, however, inevitably an occasional fault may go unnoticed or occur soon after purchase, in which case we will be happy to take back damaged or faulty goods and exchange or refund your money including return postage costs. To obtain an exchange or refund please return goods to us within 28 days of receipt of goods.

As a general rule you may like to use Royal Mail for smaller and medium packages and a courier service like City Link for larger items. If you use Royal Mail you can get a certificate of posting (free of charge) so that you can claim compensation from Royal Mail if the goods do not reach us. If the goods have a significant retail value (generally more than £30) you are advised to use a Royal Mail service that includes additional insurance to cover your goods should they go missing on route to us. Royal Mail's standard parcel service is generally the most economical way to obtain additional insurance.

CRC reserves the right under The Consumer Protection (Distance Selling) Regulations 2000 not to accept returns of audio or video recordings or computer software, where the consumer has unsealed the goods.

Please make sure that you include details of your name, order/invoice number and whether you would like us to exchange your unsuitable/faulty goods or give a refund where appropriate.

Please send all goods for refund/exchange to us at:
CRC, Unit 3, Wintonlea, Monument Way West, Woking, Surrey, GU21 5EN.

If you have any questions about returning items to us please contact us in any of the following ways:

Phone: 01483 776060
Fax: 01483 721389
Email: info@crc-tasktron.co.uk
or complete the online contact form

Privacy & Security

How do you use and store information about me?

  • Our site uses cookies which is a technology that allows us to store information about you and your purchases as you progress through the transaction process. The web site also remembers you when you visit us again to save you re-entering your details again.
  • We use your IP address (computer address) to help diagnose problems with our server, and to administer our web site. Your IP address is used to help identify you and to gather broad demographic information.
  • We collect your contact information to process and send orders to you.
  • Our site's registration form requires users to give us contact information like their name and email address. We use customer contact information from the registration form to send you information about our products if you choose to subscribe to our email subscription list. You can unsubscribe from this email list at any time.

For more information please read our Cookies Policy

Are my credit card details safe?

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. Your credit card details are handled solely by Barclaycard Business ePDQ secure gateway which means CRC does not see your credit card details at all.

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